Terms of Service

Last updated: 2026-01-27

1. Introduction

By accessing this website or purchasing services from The Reindeer Factory (“we”, “us”, “our”), you agree to be bound by these Terms of Service.

If you do not agree, please do not use our services.

We provide services including, but not limited to:

Services included depend on the package selected and agreed upon in writing.

Prices are listed in AUD.
Subscription plans require a minimum 12-month commitment unless otherwise stated.
Monthly fees are billed automatically.
Failure to pay may result in suspension of services.
Upfront payments must be made before work begins.

For subscription-based plans, ownership of the website transfers to the client after the 12-month term has been completed and all payments are made.
For upfront payment plans, ownership transfers upon full payment.
Until ownership transfers, all code and assets remain the property of The Reindeer Factory.
Once ownership transfers, you are free to host or manage the website elsewhere.

Hosting and maintenance services include:

We reserve the right to choose hosting providers that meet performance and security standards.

Content updates are limited to what is specified in your selected package and typically include:

Major redesigns, new features, or additional pages may incur extra fees.

You agree to:

Delays caused by lack of client input may impact timelines.

Early termination of subscription plans does not waive outstanding payments.
We reserve the right to terminate services if terms are breached or abusive behaviour occurs.
Upon termination, hosting and maintenance services will cease.

To the maximum extent permitted by law:

These Terms are governed by the laws of Victoria, Australia.

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

If you have questions or concerns about these Terms of Service, please contact:

The Reindeer Factory