Privacy Policy

Last updated: 2026-01-27

1. Introduction

The Reindeer Factory (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or services, you agree to the collection and use of information as outlined in this policy.

2. Information We Collect

We may collect the following information from you:

  • Name
  • Email address
  • Business name
  • Contact details
  • Payment information (processed securely by third-party providers)
  • Website usage data (e.g. IP address, browser type, pages visited)

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect information from you when you:

  • Submit a contact form
  • Book a call
  • Make a payment
  • Communicate with us via email
  • Use our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide web design, hosting, and maintenance services
  • Process payments
  • Improve our website and services
  • Communicate important updates related to your project or subscription

5. Payments & Third Party Services

Payments are processed securely through Stripe. We do not store your credit card details.

We may also use trusted third-party services for:

  • Hosting
  • Analytics
  • Email communication
  • Performance and security monitoring

These providers only receive information necessary to perform their services and are required to protect your data.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is 100% secure.

7. Access Correction

You may request access to, or correction of, your personal information by contacting us at:

Email: jake@thereindeerfactory.com

8. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse traffic. You can disable cookies in your browser settings if you prefer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

The Reindeer Factory

Email: jake@thereindeerfactory.com